FAQs

Frequently Asked Questions

Where does the sensor go?
How does it attach to an athlete’s helmet?
Are the sensors compatible with all sports?
Can your S2 prevent concussions?
Is there a warranty?
Do I have to replace the batteries?
How do I register my Sensor?
How do I turn the Sensor on?
How do I know if I have received an impact?
How do I reset my Sensor after I have received an impact?

 
Where does the sensor go?

The S2 is mounted to the back of the helmet, by using the template provided. This is the optimal location as we gain accurate readings and it ensures the LED light signal is visible to coaches, medical staff and parents.

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How does it attach to an athlete’s helmet?

Has a proprietary 3M Dual Lock adhesive for adherence.

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Are the sensors compatible with all sports?

Our sensor is convertible and can be used for any sport. If your child plays multiple sports simply send back the S2 and we will recalibrate it to the helmet that your child will be wearing.

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Can Your S2 prevent concussions?

No sensors can diagnose a concussion as each child will have varying thresholds. Concussions occur when the brain accelerates and decelerates inside the head, causing it to hit the skull. The sensor is set to a specific range for each age group. Our ranges are from medical professionals for each age group.

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Is there a warranty?

We offer a one year manufacturers warranty that covers the product minus batteries and recalibration for other sports.

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Do I have to replace the batteries?

We suggest that fresh batteries be put in the sensor at the beginning of a new athletic season. We will replace all batteries if the S2 is sent in for recalibration. Batteries can also be purchased on our website, here.

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How do I register my sensor?

Go to the Warranty page and register your product.

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How do I turn the sensor on?

Simply press the button and the green beacon light will come on.

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How do I know if I have received an impact?

The sensor will light up and blink until the S2 is reset.

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How do I reset my sensor after I have received an impact?

Once the S2 is blinking simply push the button down and hold it for 2 seconds.

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